FAQ

USB ARC LIGHTERS ARE NOT TOYS
DO NOT GIVE THE LIGHTER TO CHILDREN OR PETS

DO NOT TOUCH THE ARC
​BURN AND ELECTRICAL SHOCK WILL OCCUR

  • Please keep it away from children and pets.
  • The lighter is NOT a toy and must be treated responsibly to avoid injury.
  • Sizzle Lighters and its agents accept no responsibility for injury or damage to people, pets, property or death as a result of accident or misuse of any Sizzle Lighter product.
  • The purchaser and user assume all liability and responsibility while using any Sizzle Lighter product.
  • DO NOT keep the lighter in the hot sun.

​How is the Arc Lighter different from a traditional lighter?
Arc Lighters are Eco-friendly, convenient and easy to use.
They are 100% Flameless, Rechargeable and Windproof.
They contain a Lithium-ion battery that is UN 38.3 Certified which is used to create a high intensity electric arc.
Disposable lighters cost a lot of money over time. Refillable lighters can be messy and can harm the environment. 

Benefits;

Environmentally Friendly; no more fuel or butane in the landfill.

There is no butane or fluid smell or taste transfer when you use the lighter. 

They are Windproof, the lighter will not blow out making it easy to light just about anything in the wind.

 
What does an Arc Lighter ignite?
An Arc Lighter can be used to light anything a regular lighter can ignite. 
The key is to place the material across the arc to ignite. The BBQ lighter style is preferred when lighting candles, incense, mosquito coils, campfires, fireworks, natural gas, propane stoves, welding equipment and pilot lights.

The elegant Sleek lighter will light your candles and incense then display nicely on your table with your candles.

The Flare lighter  is great to light cigarettes and pipes. This lighter can also light campfires, candles, propane stoves etc.

How many times can you light an arc lighter? 
Arc Lighters can ignite approximately 100 times on a single charge.  
You can recharge the battery about 100 - 200 times depending on the size of the battery, type of lighter and how you maintain the lighter.
To extend the life of a lithium-ion battery do not drain the battery before charging it. Do not over charge the battery through the night. Do not use a fast charging USB port.
 
How do you recharge an Arc Lighter?
All lighters are manufactured with a USB port and come with a USB cable.
Connect the enclosed USB cable to the Arc Lighter then plug the cable into a powered USB port which has a DC 5V±0.5V output voltage and output current below 3000mA.

Do Not use a fast charging USB port.
Charge the lighter using an USB port on an AC power adapter, computer, lap top, power bank or a car charger.
NEVER keep your Arc lighter charging overnight for safety reasons and to prevent overcharging. Overcharging a device may cause overheating. 
NEVER place the lighter in direct sunlight and/or while charging.

DO NOT store your lighter in a hot car. The high temperatures may activate the protection mechanism; preventing the battery from being charged or cause abnormal current or voltage when charging leading to fire, overheating or explosion.

When you get your lighter it is a good idea to charge the lighter for 1-2 hours. Lighters lose their charge over time, therefore charge your lighter once per month.

What happens if my lighter does not work?

The lighter will not work if the metal electrodes are covered with residues or a wax buildup. Some people are not steady when lighting a candle. The prongs dip into the wax resulting in a wax layer built up causing the lighter to no longer work until you clean it. They may look clean but in fact they could have a film on them.

This can be easily remedied by removing any wax and/or blackened residue from the arc tip and cleaning the lighter with a cloth. Take your fingernail or nail file to see if there is wax or residues and remove it then brush the end of the prong and clean it using a cloth.

You can also try using another charging cable and charge the lighter for 2 hours.

 

 


How often should I charge an Arc Lighter?
To extend the life of the lithium-ion battery, regular charging is recommended, at least every 2 months for 1-2 hours.
DO NOT keep your battery completely discharged for long periods of time.
Some Arc lighter models come with an LED light indicator to display the battery level and it is best to keep it above 50% charged.
The lighter can be completely recharged within 2 hours. 
DO NOT over charge the lighter.

Can you use the Arc lighters in hot and cold weather?
An Arc lighter CAN NOT be stored in extreme hot or cold temperatures but you can ignite your BBQ or campfire in hot or cold weather.
While outside during the winter months, store the lighter in your pocket near body heat so the lighter will operate under extreme temperatures.
Lithium ion batteries despise heat so DO NOT leave your lighter sitting in the sun. ​DO NOT leave your USB ARC Lighter in a hot car. DO NOT charge your lighter in the hot sun.


Are there any safety features with the Arc Lighter?
All lighters are equipped with an automatic cut off after 7 - 12 seconds of ignition to protect the lighter from overheating. 
​Some Arc Lighters come with a on/off switch. The lighter will not turn on without sliding the switch to the on position.
Please ensure the lighter is in the off position when not in use.

How long do lithium ion batteries last in an Arc Lighter?
If the voltage of a lithium-ion cell drops below a certain level, the battery is no longer good. Lithium-ion batteries drain and typically last about two years. The battery will not last longer when not in use so do not avoid using the lighter thinking it will extend the battery life. If you lighter fails to charge replace the charging cable. You must clean the tips of the lighter in order for it to work properly.
 
Do lithium ion batteries need to be fully charged before first use?
No, Lithium-ion batteries do not need to be fully charged before first use.
Resource; Battery University.  However, you may have to charge your lighter when you first get it as it may not be charged from the factory.

How do I clean the Arc Lighter?
Residues can build up around the tip of the lighter which can affect the operation of the lighter.  Use only a clean dry brush or cloth to gently brush the tip. Do not use any abrasives or liquid cleaner. Ensure the tip of your Arc Lighter is clean at all times to get the best performance of your lighter.
If the Arc does not ignite, there could be wax built up on the tip of the prongs or black residues. Use your finger nail to scrape the wax off the prongs then use a brush and cloth to wipe it clean.
 
The Arc Lighter looks like a Taser. What happens if I touch the tip while it is ignited?
If you touch the tip with your finger while it's ignited, you will get shocked and burned. This product will not electrocute you.
You will receive a zap from the electrical current and it will hurt. The sensation is like 2-6 hot pins to your skin.
Please keep the tip of the lighter away from any part of your body or clothing while lit to prevent burns.
DO NOT touch the arc with any metal object.
​Please keep away from children and pets. This is not a toy and must be treated responsibly to avoid injury.

Sizzle Lighters and its agents accept no responsibility for injury or damage to people or property.

Can the arc lighter be used as a Taser?
No, the Arc Lighter is not intended or promoted for this purpose.

Why buy a Sizzle Lighter?

Canadian Owned - Superior Quality USB Lighters! Sizzle Lighters is Canada’s source for USB rechargeable lighters. Our exceptional lighters are now sold nationwide by more than 200 locally owned retail partners.

We discovered that the shell of the lighter may look similar however, it is the circuitry that makes all the difference.You can buy a cheap lighter, but the result is you get what you pay for. Sizzle Lighters stands behind our products. Our defective rate is about 1%. If a customer does get a defective lighter, they can return the lighter to the store they purchased it from.  You must have your purchase receipt.

If your lighter stops working the most common reason is it needs cleaning. The lighter will not work if the prongs are covered in a wax buildup or black residues.

Clean the lighter and charge it for 2 hours and it should solve the problem.

What Sizzle Lighters provides:

  • We stand behind our products, we offer a 6-month warranty
  • We have our suppliers that we have been working with for several years and we trust in each other to provide the best circuitry within all our lighters.
  • We are always looking at new products, when we do source a new product, you know that we have gone through our own quality control to make sure it meets our quality and safety protocols.
  • Sizzle Lighters is a Canadian Company when placing an order, you can guarantee you will receive it in 3-10 days


Where does Sizzle Lighters get its name and logo?
The Arc Lighter makes a sizzle sound when it is ignited.
Our logo comes from the double arc when a double arc lighter is ignited.

What forms of payment do you accept?
For website orders, we accept PayPal, Visa, or MasterCard.
For telephone orders, we accept Visa, MasterCard and E-transfer.

DISCLAIMER
Sizzle Lighters and its Agents and Assigns will not be liable for any property damage, loss, personal injury or death as a result of accident or misuse of any Sizzle Lighter Product.

In no event shall Sizzle Lighters or its agents or assigns be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort, negligence, strict liability or otherwise.

If you place an order for a product on sizzlelighters.com or an establishment that sells Sizzle Lighters. You are certifying that you are at least 18 years old or the applicable age of majority in the jurisdiction in which you reside and have the legal right to purchase such item.

We may reject your order at our discretion and reserve the right to cancel any order or refuse service to anyone at any time.

Sizzle Lighters may be advertised for sale on third party shipping websites or from other retailers.
Sizzle Lighters is not responsible for any information on third party shipping websites, or for any differences which may exist between information found on such third party sites and information on Sizzle Lighters including but not limited to pricing information.